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Customer Service Advisor

Location: Cheltenham
Date Posted: November 07, 2018

Customer Service Advisor - No Experience Needed

Salary of £16,900 + Bonus

Cheltenham

Looking to have Christmas off? Our Client is looking for candidates working in retail or Hospitality, ready for their first experience in a commercial role, working in a fun, and sociable atmosphere. Our clients are a Nationwide organisation who have a large market share. You will be joining a talented, social and forward-thinking team based in Cheltenham. As well as receiving full training and continuous development once in your role it’s a fantastic opportunity to join a progressive company. This company are well known for being great employers, who really look after their stock.

 

Main Duties

• You will be providing exceptional service to new customers over the phone and discuss their queries as well as dealing with queries from existing customers to ensure you’re meeting their expectations.  

• You will be trained to take a variety of calls across the customer lifecycle; from sales, customer service and renewals

• Use your excellent service skills to ensure that every customer is treated in a refreshingly straightforward way

• Renewing policies with existing customers ensuring custom is retained

 

Skills Required

• Can deliver excellent customer service

• Comfortable in talking to people over the phone, with the ability to easily build rapport with customers with a view to selling a suitable policy

• Have strong active listening skills

• Enjoy working in a fast paced but regulated environment

• Have experience and are comfortable with using a computer

 

Benefits

• Full 4 week training provided

• A focus on team/ social events

• Recognising excellence package

• Opportunity to earn bonus through meeting and exceeding targets

 

If this role is of interest to you then please get in contact with Lucy at i2i Recruitment today for immediate consideration!

We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.

i2i Recruitment Ltd is a leading independent employment agency providing staffing solutions across specialist areas. We are a corporate member of the REC and are dedicated to provide a professional quality of service to clients and candidates alike.

 

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