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Customer Service Advisor

Location: Gloucester
Date Posted: May 08, 2018

Customer Service Advisor

Mitcheldean

£16,400

An exciting and fast-paced role has arisen with my client, working within a friendly and dynamic environment! This is an excellent opportunity for recent school leavers or recent graduates who would like to build a career within Customer Services!  

Do you have an interest in cars and a passion for providing excellent customer service? This could be the perfect opportunity for you!

Key Responsibilities:

  • Answer and deal with incoming calls efficiently and professionally
  • Speak to both garages and customers, negotiating parts and labour costs
  • Resolve customer issues as efficiently as possible, ensuring total customer satisfaction
  • Build and maintain long-lasting relationships with clients
  • Handle written communication to and from customers
  • Assist Management Team with special projects and ad hoc tasks as and when required
  • Liaise with customers and repair agents on a daily basis

The Candidate:

  • Excellent communication skills, both written and verbal
  • Confident telephone manner
  • Good organisational skills
  • Excellent customer service skills
  • Positive attitude
  • Commitment to delivering an outstanding level of customer service
  • Able to work under your own initiative
  • Five GCSE’s grade C or above, including English and Maths are essential 

Requirements:

  • Motor Trade experience required

For immediate consideration, please send your CV to JESSICA @ i2i Recruitment today!

We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance.

i2i Recruitment Ltd is a leading independent employment agency providing staffing solutions across specialist areas. We are a corporate member of the REC and are dedicated to provide a professional quality of service to clients and candidates alike.

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