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Order Support Administrator

Location: Swindon
Date Posted: March 09, 2018

Order Support Administrator
SALARY £18,000k + £2,000k bonus


The role will be required to interact with customers both internal and external, resolving all discrepancies, moving customer purchase orders through the system to be shipped and invoiced. The role will drive excellent pre-invoice customer service by responding to requests and queries in a timely and professional manner. Working directly with the Order Entry, Sales, Service Delivery, Finance, Purchasing and Warehouse representatives and dealing directly with third party carriers, vendors and customers.


Customer Service (Pre-Invoice)
* Responding to customer's requests promptly in a professional, polite and friendly manner
* Obtain and evaluate all relevant information to handle inquiries and complaints in a prioritised manner
* Build and maintain business relationships with customers, ensuring actions are processed promptly and accurately
* Dealing directly with customers either by telephone, electronically or face to face
* Direct requests and unresolved issues to the designated resource
* Keep records of customer interactions, transactions, inquiries, comments and complaints
* Record details of actions taken
* General administration
* Establish productive customer relations to ensure quality of service to customers
* Own all order related issues to the satisfaction of the customer and the business
* Validate customer purchase orders and create internal sales orders, as required
* Keep customers up-to-date with the status of their orders and any future product-related information
* Communicate and coordinate with internal departments such as Training, Marketing, Business Development, Purchasing, Sales, and Product Management to effectively support the customer
* Advise customers of delivery dates and product information, Liaise with Warehouse on dispatch issues and requests 
* Follow up on customer interactions


For immediate consideration send your CV to Cat at i2i recruitment today.

We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance.

i2i Recruitment Ltd is a leading independent employment agency providing staffing solutions across specialist areas. We are a corporate member of the REC and are dedicated to providing a professional quality of service to clients and candidates alike.



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